Order Cancellation Policy

At Caro Cira Lume, we understand that customers may sometimes need to cancel an order after placing a purchase. We aim to make the cancellation process as clear and straightforward as possible. This Order Cancellation Policy explains the conditions for canceling an order, how eligible refunds are processed, and what options are available if an order has already been shipped.

Please review the following terms to understand how order cancellations are handled.

1. Cancellation of Unfulfilled Orders

If you wish to cancel an order that has not yet been shipped, you may submit a cancellation request by contacting us through the contact information provided on our website.

Once we confirm that your order has not been shipped and is eligible for cancellation, the order will be canceled. You will receive a full refund of the amount you paid for the canceled order, at no additional cancellation charge.

Please contact us as soon as possible if you wish to cancel an order, as we may not be able to stop the fulfillment process once the order has been shipped.

2. Cancellation of Shipped Orders

If your order has already been shipped, it can no longer be canceled under this Order Cancellation Policy.

However, after the order has been delivered, you may initiate a return in accordance with our Return and Refund Policy.

To request a return, please follow the applicable return instructions provided with your package, where available, or contact our customer service team for assistance with the return process.

Please note that returns for shipped orders are subject to the applicable return conditions and procedures. For further information, please review our Return and Refund Policy or contact us directly.

3. Refund Process

Refund Processing Time

Once we have confirmed that your order meets the cancellation requirements, we will process the applicable refund within 1–5 business days.

This timeframe refers to the time required for us to process the refund. The time it takes for the refunded funds to appear in your account may vary depending on your original payment method, financial institution, or payment provider.

Refund Method

Refunds for eligible canceled orders will be issued to the original payment method used to complete the purchase.

Please ensure that you review your original payment account after receiving confirmation that your refund has been processed. If you have questions about the status of your refund, please contact our customer service team for assistance.

4. Contact and Assistance

If you have any questions about canceling an order, would like to submit a cancellation request, or need assistance understanding the applicable cancellation or refund procedures, please contact Caro Cira Lume using the information below.

Email: solutions@carociralume.com

Phone: +1 (414) 627-3819

Business Address: 2179 N 62nd St, Milwaukee, WI 53213, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

When contacting us about an existing order, please provide your order number and any relevant details so that we can help review your request.

Thank you for shopping with Caro Cira Lume. We appreciate your understanding and will do our best to assist you with eligible cancellation requests in a timely and helpful manner.