Terms of service
1. Introduction and Scope
These Terms of Service explain the rules, conditions, and rights that apply when you use our website, mobile applications where available, and other platforms to browse furniture, select and purchase products, and access related services.
At Caro Cira Lume, we follow a customer-focused approach and strive to provide a high-quality, practical, and thoughtful home furnishing shopping experience. We recognize the importance of protecting our customers' interests and aim to provide clear information, reliable customer support, and appropriate safeguards throughout the shopping process.
By accessing or using our website and services, you agree to comply with these Terms of Service and any applicable policies referenced herein, subject to your rights under applicable law. Please read these terms carefully before placing an order or using our services.
2. User Accounts and Website Responsibilities
User Accounts
When registering an account, where account registration is available, you must provide lawful, valid, accurate, and truthful personal information, including but not limited to your name, contact information, and email address. This information may be used to identify your account, provide relevant services, communicate with you, and support the proper processing of transactions.
You are responsible for keeping your account credentials and password secure. Please do not share your password with others or disclose your account information in a way that could compromise your account security.
Your account serves as your means of accessing and conducting activities through our platform. You are responsible for activities and transactions carried out through your account, subject to applicable law and any circumstances involving unauthorized access that are not attributable to you.
If you discover an unusual login, an unauthorized transaction, or other suspicious activity involving your account, please contact us immediately. We will take appropriate steps to review the situation and help protect your account.
You are expected to take reasonable precautions to safeguard your account information. Responsibility for losses arising from personal negligence will be assessed in accordance with applicable law and the circumstances of the incident.
Scope of Website Responsibilities
We will make reasonable efforts to maintain the security, stability, and proper operation of our website and services. However, interruptions, technical errors, or temporary unavailability may occasionally occur due to technical issues, force majeure events, or circumstances beyond our reasonable control.
When such issues arise, we will take appropriate steps to address them as reasonably practicable.
To the extent permitted by applicable law, we are not responsible for indirect losses or other damages arising from website interruptions or technical errors beyond our reasonable control. Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited.
3. Product Information, Inventory, and Pricing
Product Details
We strive to provide detailed and accurate product descriptions, photographs, and technical specifications to help customers make informed purchasing decisions.
However, errors or inaccuracies may occasionally occur. Product appearance may also vary slightly depending on display settings, lighting conditions, or other factors.
If you notice information that appears inaccurate or inconsistent with a product, please contact us so that we can review the issue and provide clarification where appropriate.
Customers are encouraged to review the available product descriptions, dimensions, materials, colors, and technical specifications before placing an order.
Real-Time Inventory
Product availability may change rapidly as orders are placed and inventory is updated.
If a product becomes unavailable or sells out after you place an order, we will contact you to discuss an alternative product or provide a full refund, as appropriate.
We will communicate the available options so that you can determine how you wish to proceed.
Prices and Price Adjustments
Product prices may change due to market conditions, promotional activities, or other business factors.
The price confirmed for your order at checkout will be the applicable purchase price for that order, subject to any applicable correction of a pricing error before shipment as described below and any rights provided by law.
We reserve the right to correct pricing errors before an order is shipped. If a pricing error affects your order, we will take appropriate steps to address the issue and communicate with you regarding the available options before proceeding, where required by applicable law.
4. Orders and Payments
Order Confirmation
After you place an order, you will receive an order confirmation email containing the details of your purchase.
The initial confirmation acknowledges receipt of your order. An order will be considered accepted and valid once we have accepted it.
If additional information or clarification is required to process your order, we may contact you using the contact information you provided.
Please review your order confirmation carefully and contact us promptly if you notice any errors in your order details.
Payment Methods
We provide secure payment options to facilitate purchases through our website. Available payment methods will be displayed during checkout and may include supported credit card options.
Please ensure that your payment information is accurate and complete when submitting your order.
If you experience a payment problem or encounter difficulties completing a transaction, please contact our customer service team for assistance.
5. Shipping and Delivery Details
We aim to provide clear shipping information so that customers can understand the expected processing time, delivery timeframe, shipping charges, and applicable cost conditions before completing a purchase.
Order Processing Time
Our standard order processing time is 1–3 business days.
Order processing time refers to the period required to prepare an order for shipment. It is separate from the transportation time required for delivery.
Shipping Area
We currently ship to destinations within the United States.
Please review the shipping information displayed on our website or contact our customer service team if you have questions about whether delivery is available to your address.
Shipping Time
The estimated transit time after an order has been shipped is 5–8 business days.
Actual delivery times may vary depending on external conditions, including carrier operations, transportation conditions, weather, and other circumstances that may affect delivery.
The stated transit time is an estimate and does not include the separate order processing period.
Shipping Fees
Shipping charges are calculated according to the following order value thresholds:
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Orders totaling $79.99 or more qualify for free shipping.
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Orders totaling less than $79.99 are subject to a $6 shipping fee.
Please review the shipping charges shown during checkout before completing your purchase.
Tariffs and Additional Charges
Our product prices include applicable tariffs, and no additional tariff charges are required from customers under this policy.
Any other taxes or charges, if applicable, will be handled in accordance with applicable law and the amounts disclosed during checkout.
Additional Shipping Information
For further details regarding order processing, shipping arrangements, delivery estimates, shipping fees, and related conditions, please refer to our Shipping Policy available on our website.
6. Order Cancellation Policy
Cancellation Before Shipment
You may cancel your order at any time before it has been shipped without incurring a cancellation fee.
To request a cancellation, please contact our customer service team by email and include your order number and the reason for the cancellation.
Once we confirm that your order has not yet been shipped and the cancellation can be completed, we will process the refund within 1–5 business days.
The refund will be returned to the original payment account or payment method used for the purchase.
The time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment service provider.
Cancellation After Shipment
Once an order has been shipped, it can no longer be canceled directly under this policy. However, you may choose one of the following options, depending on the status of the delivery.
Option 1: Refuse the Package
You may contact the shipping carrier to request refusal of the package, where this option is available.
After we receive the refused package back, we will process the applicable refund within 1–5 business days. The refund will be returned to the original payment account or payment method used for the purchase.
Please contact our customer service team if you need assistance with the return shipment or want to confirm the appropriate procedure.
Option 2: Return the Delivered Order
If the package has already been successfully delivered, you may submit a return and refund request in accordance with our Return and Refund Policy.
Once we receive and confirm that the returned product is in good condition and meets the applicable return requirements, we will process the refund within 1–5 business days.
The refund will be returned to the original payment account or payment method used for the purchase.
Please refer to our Return and Refund Policy for additional information about return eligibility, product condition requirements, and the return process.
7. Return and Refund Policy
Return and Exchange Eligibility
You may request a return or exchange within 30 days, subject to the applicable terms and conditions.
Products must remain unused and be returned with their original packaging, labels, and proof of purchase.
Please contact our customer service team before sending a product back so that we can explain the applicable return or exchange procedure.
These requirements apply to our standard 30-day return and exchange service and do not restrict any mandatory rights you may have under applicable law.
Return and Exchange Procedure
To initiate a return or exchange, please contact our customer service team by email and explain which product you wish to return or exchange and the reason for your request.
Our customer service team will review your request and guide you through the relevant steps, including any applicable return instructions.
Please follow the instructions provided to help ensure that your returned product can be identified and processed correctly.
Refund and Exchange Processing Time
We generally process refunds within 1–5 business days after receiving and confirming the returned package.
Eligible refunds will be returned to the original payment account or payment method used for the purchase. The time required for the funds to appear in your account may vary depending on the payment provider or financial institution.
If you request an exchange, we will arrange to ship the replacement product promptly after the exchange has been confirmed, subject to product availability and the applicable fulfillment arrangements.
For more detailed information about return eligibility, product condition, return shipping costs, refunds, and exchanges, please refer to our Return and Refund Policy available on our website.
8. Privacy and Data Protection
We respect the privacy of our customers and seek to collect only the personal information necessary to provide our products and services.
We use security measures, including encryption and access controls where implemented, to help protect personal information against unauthorized access, use, or disclosure.
Except where disclosure is required by law or otherwise permitted under applicable law, we will not disclose your personal information to third parties without your consent.
Personal information may be processed when necessary to fulfill orders, provide requested services, or comply with applicable legal obligations, subject to our Privacy Policy and applicable law.
For more information about the types of information we collect, how we use and protect that information, and the choices available to you, please review our Privacy Policy available on our website.
9. Dispute Resolution and Governing Law
If a dispute arises in connection with your use of our website, an order, or our services, we encourage you to contact us first so that we can attempt to resolve the matter through good-faith discussions and friendly consultation.
If the dispute cannot be resolved through consultation, it may be submitted to a court of competent jurisdiction in accordance with applicable law.
Nothing in this section is intended to deprive consumers of any mandatory legal rights or remedies available to them under applicable law.
10. Changes to These Terms of Service
We reserve the right to revise or update these Terms of Service when necessary to reflect changes in our business operations, services, website features, or applicable legal requirements.
Any revised terms will be published on our website. We encourage you to review this page periodically to stay informed about the terms that apply to your use of our website and services.
Your continued use of the website after updated terms are published may indicate acceptance of the revised terms to the extent permitted by applicable law.
Where advance notice, affirmative consent, or another procedure is required by law, we will follow the applicable requirements.
11. Limitation of Liability
To the extent permitted by applicable law, we are not liable for indirect, incidental, special, or consequential losses arising from the use of, or inability to use, our website or services, including certain losses involving data or profits.
Your use of our website and services is subject to the risks associated with online access, electronic communications, and technical systems. We encourage you to take reasonable precautions when accessing our website and managing your account information.
Nothing in these Terms of Service excludes or limits liability where such exclusion or limitation is prohibited by applicable law. These terms do not affect any consumer rights or remedies that cannot lawfully be waived or restricted.
12. Intellectual Property
All content available on our website, including text, photographs, images, icons, graphics, designs, page layouts, and other materials, is protected by applicable intellectual property laws.
Unless expressly authorized by us or permitted by applicable law, no person may copy, reproduce, modify, distribute, publish, transmit, or use website content for commercial purposes without prior authorization from the relevant rights holder.
Unauthorized use of our website content may violate intellectual property rights and may result in legal action where appropriate.
If you wish to use any content from our website for a purpose beyond what is permitted by law, please obtain the necessary authorization before using it.
13. Contact Information
If you have any questions about these Terms of Service, our products, order processing, payments, shipping, cancellations, returns, refunds, or other aspects of our services, please contact Caro Cira Lume using the information below.
Business Name: Caro Cira Lume
Email: solutions@carociralume.com
Phone: +1 (414) 627-3819
Business Address: 2179 N 62nd St, Milwaukee, WI 53213, United States
Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)
When contacting us about an existing order, please include your order number and a clear description of your question or concern so that our customer service team can assist you more efficiently.
Thank you for choosing Caro Cira Lume. We appreciate your trust and look forward to providing you with a clear, convenient, and reliable furniture shopping experience.