Privacy policy

Last Updated: October 15, 2026

This Privacy Policy explains how Caro Cira Lume collects, uses, shares, stores, and protects personal information when you use our services, including our website, applications where available, and furniture shopping services. It also explains the choices and rights that may be available to you regarding your personal information.

We are committed to handling personal information responsibly and providing clear information about our data practices. Please read this Privacy Policy carefully to understand how your information may be processed when you visit our website, make a purchase, communicate with our customer service team, or otherwise interact with our services.

1. Scope of This Privacy Policy

This Privacy Policy applies to individuals who visit our website, shop with us, or otherwise interact with our services.

It covers information that we collect directly from you, such as information you provide when making a purchase, registering an account where registration is available, participating in surveys, or communicating with our customer service team.

It also covers information collected through technical means, including cookies and similar technologies, when you browse or interact with our website.

The types of information collected may vary depending on how you use our website, the features available to you, and the information you choose to provide.

By using our services, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent to a particular type of data processing, we will seek that consent as required by law. Merely visiting or continuing to use our website does not replace any consent that must be obtained separately.

2. Information Collection and Use of Cookies

2.1. Information We Collect

We may collect personal information that you voluntarily provide when interacting with our website or purchasing our products. This information may include:

  • Name.

  • Email address.

  • Phone number.

  • Shipping address.

  • Billing information and payment-related information necessary to process your purchase.

  • Information you provide when contacting customer service, submitting a request, participating in a survey, or communicating with us about an order.

Payment information is handled in connection with processing your transaction. The information collected and retained may depend on the payment method and the payment service provider involved.

In addition to information you provide directly, we may collect information about your interactions with our website. This may include the pages you visit, the products you view or express interest in, the duration of your visits, and certain technical information about your browsing activity.

Where applicable, technical information may include browser type, device information, and information about how you access and interact with our website.

We use the information we collect for the purposes described in this Privacy Policy and in accordance with applicable law.

2.2. Use of Cookies and Similar Technologies

We use cookies and similar technologies, where applicable, to improve your experience when using our website and to support website functionality.

Cookies are small text files that may be stored on your device when you visit a website. They can help a website remember certain information, maintain functionality, understand visitor interactions, and support other website features.

Depending on the technologies implemented on our website, cookies may be used for the following purposes:

Essential Cookies

Essential cookies are necessary to support core website functions, such as adding products to your shopping cart, maintaining the shopping process, and completing purchases. These cookies help ensure that essential parts of the website operate as intended.

Analytics Cookies

Analytics cookies may help us understand how visitors interact with our website, including which pages are visited and how visitors use different features. Where these tools are enabled, the resulting information may help us identify opportunities to improve website functionality and performance.

Marketing Cookies

Marketing cookies may be used to support advertising activities and display advertisements relevant to your interests. Where advertising technologies are enabled, these cookies may help measure advertising performance or understand interactions with advertisements.

You may be able to disable or restrict certain cookies through your browser settings. However, blocking some cookies may affect the functionality of our website, including shopping cart features and the checkout process.

Where applicable law requires consent before non-essential cookies or similar technologies are used, we will provide appropriate consent mechanisms. You may also use any cookie preference tool made available on our website to manage your choices.

For more information about cookies and available management options, please review our Cookie Policy.

3. Use and Sharing of Personal Information

3.1. How We Use Your Information

We may use the personal information we collect for the following purposes:

  • To process, confirm, fulfill, and ship your orders.

  • To communicate order confirmations, shipping updates, delivery information, and other relevant information about your purchases.

  • To provide you with updates, promotional messages, special offers, and other marketing communications where permitted by law and, where required, with your consent.

  • To improve our website, products, services, and overall shopping experience.

  • To respond to your questions, inquiries, requests, and customer service concerns.

  • To detect, investigate, and help prevent fraud, unauthorized transactions, security incidents, and other illegal activities.

  • To maintain the operation, security, and integrity of our website and services.

  • To comply with applicable legal obligations and respond to lawful requests from authorized authorities.

We seek to use personal information only for legitimate purposes consistent with the reasons it was collected, subject to applicable legal requirements.

Where required by law, you may opt out of marketing communications or exercise other applicable rights concerning the use of your personal information.

3.2. How We Share Personal Information

We do not sell your personal information to third parties. We do not share personal information indiscriminately. However, we may disclose or make information available to third parties when necessary for the purposes described in this Privacy Policy, including the following circumstances:

Shipping and Logistics Providers

We may share relevant information, such as your name, shipping address, phone number, and order details, with shipping companies, carriers, delivery providers, and other logistics partners when necessary to transport and deliver your purchases.

Technology and Marketing Service Providers

We may share relevant information with technology providers, website service providers, analytics providers, and marketing service providers that support our business operations, where applicable.

These providers are expected to handle information in accordance with applicable contractual requirements, our instructions where relevant, and applicable privacy laws. The information shared should be limited to what is necessary for the relevant service, subject to applicable legal requirements.

Legal and Regulatory Requirements

We may disclose personal information when required by applicable law or in response to valid legal requests from courts, government authorities, law enforcement agencies, or other authorized entities.

We may also process or disclose information when reasonably necessary to protect our legal rights, help prevent fraud, or address security and legal concerns, to the extent permitted by law.

The third parties that receive information may vary depending on the services you use, the payment and delivery arrangements for your order, and the technologies implemented on our website.

4. Data Retention and Cookie Management

4.1. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including processing orders, providing customer service, maintaining relevant business records, resolving disputes, preventing fraud, and meeting applicable legal obligations.

The appropriate retention period may vary depending on the type of information, the purpose of processing, the nature of our relationship with you, and applicable legal requirements.

When personal information is no longer required for the relevant purposes, we will take appropriate steps to securely delete or otherwise dispose of the information in accordance with applicable law and our data retention practices.

Where information must be retained to comply with legal obligations, resolve disputes, or establish or defend legal claims, we may retain it for the period permitted or required by law.

4.2. Your Cookie Management Choices

You can manage cookies through the settings available in your web browser. Depending on your browser, you may be able to block, restrict, or delete cookies stored on your device.

Please note that disabling or deleting certain cookies may affect website performance or limit your ability to use particular features, including adding products to your shopping cart or completing a purchase.

Where our website provides a cookie preference tool, you may use it to review or update your available choices regarding non-essential cookies.

Where applicable law requires affirmative consent for particular cookies or similar technologies, we will obtain consent as required. Continuing to use our website will not, by itself, be treated as consent where the law requires a separate affirmative action.

For further information about the cookies we use and how to manage them, please consult our Cookie Policy.

5. Your Privacy Rights

Depending on your location, the laws that apply to you, and the circumstances of the processing, you may have certain rights concerning your personal information.

These rights may include the following:

Right to Access

You may have the right to request access to the personal information we hold about you and to obtain information about how that information is processed.

Right to Correction

You may have the right to request that inaccurate or incomplete personal information be corrected or updated.

Right to Deletion

You may have the right to request the deletion of your personal information, subject to applicable legal requirements and exceptions. Certain information may need to be retained to complete transactions, comply with legal obligations, resolve disputes, or protect legitimate legal interests.

Right to Object

Where applicable law provides this right, you may object to certain processing activities, including the use of personal information for direct marketing or certain analytics purposes.

You may also have the right to opt out of certain targeted advertising or other data processing activities, depending on the laws applicable to you and the technologies used on our website.

Right to Withdraw Consent

Where we rely on your consent to process personal information, you may withdraw that consent at any time, subject to applicable law.

Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal. It also does not necessarily affect processing that is permitted under a separate lawful basis.

How to Exercise Your Privacy Rights

To submit a privacy-related request, please contact us by email using the contact information provided in Section 8 of this Privacy Policy.

Please describe your request clearly and provide sufficient information for us to understand and respond to it. We may need to verify your identity or request additional information before processing certain requests, where permitted or required by law.

We will review and respond to requests within the time limits established by applicable law. Depending on your location and the nature of your request, certain legal exceptions or limitations may apply.

Where applicable law provides additional rights, including rights to appeal a decision or submit a complaint to a relevant privacy authority, those rights remain available in accordance with the applicable requirements.

6. Legal Bases and Privacy Compliance

We process personal information on the legal bases available under applicable law. Depending on the circumstances, these may include the following:

Consent

We may process personal information based on your consent when you have voluntarily agreed to a particular processing activity, such as certain marketing communications or non-essential cookies where consent is required.

Where applicable law requires consent, we will seek it before carrying out the relevant processing activity.

Performance of a Contract

We may process personal information when necessary to enter into or perform a contract with you, including accepting and processing your order, arranging shipping and delivery, providing customer service, and handling relevant purchase-related requests.

Compliance with Legal Obligations

We may process or retain personal information when necessary to comply with applicable laws, regulations, legal obligations, or valid requests from authorized authorities.

Legitimate Interests

Where permitted by applicable law, we may process personal information for legitimate business interests, such as improving our services, maintaining website security, preventing fraud, protecting our business operations, and responding to customer inquiries.

When relying on legitimate interests, we will consider applicable legal requirements and the rights and interests of individuals whose information is processed.

Data Protection and Security

We are committed to collecting only the personal information reasonably necessary for the purposes described in this Privacy Policy, subject to applicable legal requirements.

We use security measures intended to help protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. Depending on our systems and services, these measures may include encryption, access controls, and other appropriate safeguards.

No method of electronic transmission or data storage can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we seek to maintain appropriate safeguards in accordance with applicable requirements and our actual technical capabilities.

Compliance with Applicable Privacy Laws

We seek to comply with applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) where it applies to our processing activities.

The GDPR does not apply to every individual or transaction solely because a website is accessible online. Its applicability depends on the relevant legal circumstances.

Where applicable law permits or requires us to share information with third parties, we may do so for purposes such as payment processing, shipping and delivery, technical services, or compliance with legal obligations. Such disclosures will be handled in accordance with applicable legal requirements.

We do not represent that every data processing activity is based on consent. Depending on the circumstances, processing may instead be necessary to perform a contract, comply with legal obligations, or pursue legitimate interests where permitted by law.

7. Children's Privacy

We take the protection of children's personal information seriously.

Our website and services are not intended for children below the age at which they may lawfully use the relevant services under applicable law. We do not knowingly collect personal information from children in circumstances where such collection is prohibited or requires authorization that has not been obtained.

If we discover that we have collected personal information from a child without the required parental or legal guardian consent, we will take reasonable steps to review the situation and delete the information as promptly as appropriate and legally permitted.

If you believe that we may have collected personal information from a child, or if you are a child's parent or legal guardian and wish to inquire about, access, correct, or request deletion of that information, please contact us using the information provided in Section 8 of this Privacy Policy.

We will review such requests and respond in accordance with applicable law. Any request involving a child's personal information may be subject to appropriate identity or parental authority verification, where required.

8. Contact Information

If you have any questions about this Privacy Policy, our data collection practices, our use of cookies, or the handling of your personal information, or if you wish to exercise an applicable privacy right, please contact Caro Cira Lume using the information below.

Business Name: Caro Cira Lume

Email: solutions@carociralume.com

Phone: +1 (414) 627-3819

Business Address: 2179 N 62nd St, Milwaukee, WI 53213, United States

Business Hours: Monday–Friday, 9:00 AM–6:00 PM Central Time (CT)

When submitting a privacy request, please describe the nature of your inquiry so that we can direct it to the appropriate team. We will review your request and respond within the timeframe required by applicable law.

Thank you for visiting Caro Cira Lume. We value your trust and are committed to handling your personal information responsibly and transparently.